RETURN & REFUND POLICY

ALL SALES ARE FINAL

Unless otherwise required by applicable consumer law, all purchases made through RELAVANCE are final.

We do not offer voluntary returns, refunds, exchanges, or store credit for:

• Change of mind
• Incorrect size ordered by the customer
• Preference regarding fit, colour, or style
• Orders placed by mistake
• Sale or discounted items

Please carefully review the product description, measurements, size guide, colour, quantity, and shipping information before completing your purchase.

EU / EEA CONSUMERS

If you are a consumer located in the European Union or another jurisdiction where a mandatory right of withdrawal applies, nothing in this policy limits your statutory rights.

Eligible EU consumers generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason.

To exercise this right, you must contact us within the applicable withdrawal period and clearly state that you wish to withdraw from the purchase.

Returned products must be sent back in substantially the same condition in which they were received. Products should not be worn beyond what is reasonably necessary to inspect the item, washed, altered, damaged, stained, or otherwise used.

The customer is responsible for the direct cost of returning the goods unless applicable law requires otherwise.

If returned goods show handling or use beyond what is reasonably necessary to inspect their nature, characteristics, and fit, RELAVANCE reserves the right to reduce the refund to reflect any resulting loss in value, where permitted by law.

Where required by law, the original standard delivery charge will be refunded. Additional shipping costs resulting from the customer selecting a more expensive shipping method, such as express delivery, are not refundable beyond the cost of our standard delivery option.

CUSTOM OR PERSONALISED PRODUCTS

Products that are genuinely manufactured according to the customer's individual specifications or clearly personalised may not qualify for the statutory right of withdrawal where applicable law provides such an exception.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

The ALL SALES ARE FINAL policy does not apply where an item is defective, damaged, incorrectly supplied, or otherwise does not conform to the order and applicable consumer law gives you a remedy.

If there is an issue with your order, contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photographs or video showing the problem

We will review the claim and provide the appropriate remedy in accordance with applicable law.

UNAUTHORIZED RETURNS

Do not send a product back without first contacting RELAVANCE.

Returns sent without the required notice, returns made outside any applicable statutory return period, or returns that do not qualify under applicable law may be refused.

NON-EU / INTERNATIONAL ORDERS

For customers who are not protected by a mandatory statutory return or withdrawal right applicable to their purchase, ALL SALES ARE FINAL.

RELAVANCE does not voluntarily accept returns, exchanges, or refunds for change of mind, incorrect sizing, or customer preference.

CONTACT

For return, withdrawal, or defective-product requests, contact RELAVANCE through the contact information provided on our website.

By placing an order with RELAVANCE, you acknowledge that you have reviewed this Return & Refund Policy before completing your purchase.

ALL SALES ARE FINAL EXCEPT WHERE APPLICABLE LAW REQUIRES OTHERWISE.